Privacy Policy

KROMA AGENCY LLC
30 N Gould St, Ste N
Sheridan, WY 82801, United States
Contact: contact@eleanortalk.com

We collect the following categories of information:

• a Information you provide directly:
  • First name and last name
  • Email address
  • Information about the person you wish to connect with, including their name, your relationship to them, date of loss, and personal context
  • Free-text answers, regrets, questions, and personal narratives you submit
  • Photographs you upload, including photographs of deceased persons for Vision Portrait orders
  • Any other information you choose to share in messages or communications with us
• b Payment information: Payments are processed by Stripe, Inc. We do not store full payment card details on our own servers. Stripe collects and processes your payment information under its own privacy policy, available at stripe.com/privacy.
• c Information collected automatically:
  • IP address
  • Browser type and version
  • Device information
  • Pages visited and actions taken on eleanortalk.com
  • Cookies and similar technologies used by us and our service providers (including Funnelish, Klaviyo, and analytics tools)
• d Information from communications: Emails you send to us, support conversations, and any correspondence you have with us regarding your order or the Service.

We use your information to:

• a Provide, produce, and deliver the readings and related services you have purchased;
• b Process payments and prevent fraud;
• c Communicate with you about your order, including intake questions, delivery, and follow-up;
• d Send you marketing emails and promotional offers (you may opt out at any time using the unsubscribe link in each email);
• e Improve, develop, and personalize the Service;
• f Comply with legal obligations and enforce our Terms of Service;
• g Protect against fraud, abuse, and unauthorized activity.

• a Customer profiles, intake data, and communication history are stored in our customer relationship management platform (Klaviyo) and our email systems (Gmail).
• b Photographs uploaded for Vision Portrait orders are stored on our systems and on third-party storage providers used to operate the Service.
• c Audio readings and associated transcripts are stored on our systems for delivery, customer support, and quality purposes.
• d Retention. We retain your information indefinitely for as long as it is reasonably necessary to provide the Service, support customers, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your information at any time as described in Section 8 below.

We do not sell your personal information.

We share information only with the following categories of recipients, and only to the extent necessary to operate the Service:

• a Service providers and processors:
  Platforms & Partners

  Funnelish Stripe Klaviyo Google n8n Inworld

  Hosting, storage, and analytics providers used to operate the Service.

• b Legal and regulatory authorities, where required by applicable law, court order, or to protect our legal rights;
• c In the event of a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction.

We and our service providers use cookies, pixels, web beacons, and similar technologies to operate eleanortalk.com, remember your preferences, analyze traffic, and deliver advertising. You can control cookies through your browser settings. Disabling cookies may limit the functionality of the Service.

The Service may contain links to third-party websites or integrate with third-party platforms. We are not responsible for the privacy practices or content of those third parties. We encourage you to read their privacy policies before providing any information.

Depending on your jurisdiction, you may have certain rights regarding your personal information:

California residents (CCPA): You have the right to know what personal information is collected and the right to request deletion. We do not sell personal information.

To exercise any of these rights, contact us at contact@eleanortalk.com. We will respond within a reasonable period and may require verification of your identity before processing certain requests.

We use commercially reasonable technical and organizational measures to protect your information. However, no method of transmission over the internet or electronic storage is fully secure, and we cannot guarantee absolute security.

We are based in the United States, and our service providers may be located in the United States and other countries. If you access the Service from outside the United States, your information will be transferred to, stored, and processed in the United States and other jurisdictions where our service providers operate. By using the Service, you consent to this transfer.

The Service is not directed to anyone under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, contact us at contact@eleanortalk.com and we will take appropriate steps to delete it.

We may update this Privacy Policy from time to time. The updated version will be posted on eleanortalk.com with a new "Last updated" date. Your continued use of the Service after the changes take effect constitutes acceptance of the updated Privacy Policy.